Responsible Gaming at 999 bat

999 bat operates a strict minimum age policy: you must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on the platform. This rule applies to all players in Bangladesh without exception, and reflects both our legal obligations and our fundamental commitment to player welfare.

During the registration process, all players are required to confirm that they are 18 or older by ticking an explicit declaration. This is not a formality — providing a false declaration is a serious breach of our Terms & Conditions and will result in immediate account closure, forfeiture of any balance held, and a report to relevant authorities where required by law.

At the KYC (Know Your Customer) verification stage, 999 bat will request a copy of a government-issued identity document — such as your National Identity Card (NID), passport, or birth certificate — to independently confirm your date of birth. Accounts that cannot pass age verification will be suspended until the required documentation is provided and verified. Winnings generated by an underage player will not be paid out under any circumstances.

Parental and guardian responsibility: If you share a device or household with someone under the age of 18, we strongly encourage you to use device-level parental control software to prevent minors from accessing gambling websites. You should never share your 999 bat login credentials with any other person, including family members. 999 bat accepts no liability for underage access resulting from a player sharing their account details.

Gambling is a popular form of entertainment enjoyed by millions of people responsibly every day. However, for some individuals gambling can develop into a problem that affects their finances, relationships, mental health, and daily functioning. At 999 bat, we believe that awareness is the first and most important step toward prevention.

Problem gambling does not always look the same. It can develop gradually over time, and many people do not recognise the signs in themselves until the situation has become serious. The questions and warning signs below are designed to help you reflect honestly on your own gambling behaviour.

One of the most effective ways to stay in control of your gambling spend is to set financial limits on your account before you start playing. 999 bat provides a flexible limit-setting system that allows you to define the maximum amount you are willing to deposit or lose within a set time period.

To set or adjust your limits, log in to your 999 bat account and navigate to the Responsible Gaming section of your account settings. If you encounter any difficulty, our support team at [email protected] can assist you directly — all limit-setting requests made via support are processed within one hour.

Sometimes you simply need a break. The 999 bat time-out feature lets you pause your account for a defined period without permanently closing it. During a time-out, you will not be able to log in to place bets or play casino games, but your account data, balance, and history are preserved and will be accessible again once the time-out period expires.

Time-out periods available on 999 bat are:

• 24-hour time-out — a short cooling-off period, useful if you feel you have been playing longer than intended in a single session.
• 7-day time-out — a one-week break, giving you space to reassess your gambling habits without the pressure of an immediate return.
• 30-day time-out — a full month away from the platform, recommended if you are feeling stressed about your gambling activity or have experienced a significant run of losses.

To activate a time-out, go to the Responsible Gaming section in your account settings and select your preferred duration. The time-out takes effect immediately and cannot be cancelled or shortened once activated. When the period ends, your account will automatically reactivate and you will be able to log in again.

If you feel you need longer than 30 days away from the platform, we recommend considering self-exclusion (described in the next section), which offers a minimum six-month break and is better suited to situations where gambling is causing sustained concern.

Self-exclusion is the most powerful responsible gaming tool available on 999 bat. It is designed for players who recognise that their gambling has become a serious problem and who wish to prevent themselves from accessing the platform for an extended period. 999 bat takes all self-exclusion requests with the utmost seriousness and processes them without delay.

When you self-exclude from 999 bat, the following actions are taken immediately:

• Your account is closed and all login access is disabled for the full duration of the exclusion period.
• Any pending bets already placed before the exclusion was activated will be settled normally; no new bets can be placed.
• Your remaining account balance will be returned to you via your registered payment method (bKash, Nagad, Rocket, Upay, or bank transfer) within five business days.
• All promotional and marketing communications are immediately stopped. Your details are flagged to ensure they are not re-added to any marketing lists during the exclusion period.
• Any bonuses or free-bet offers attached to your account at the time of exclusion will be forfeited.

999 bat recognises that certain players may be at heightened risk of gambling-related harm. This includes, but is not limited to, players experiencing financial hardship, mental health difficulties, bereavement, or relationship breakdowns. Our responsible gaming team actively monitors account behaviour for indicators of vulnerability and may proactively reach out to players whose activity patterns suggest they may need additional support.

Indicators that may trigger a welfare check from our team include: a sudden and significant increase in deposit frequency or amount; long uninterrupted gaming sessions; a pattern of repeated loss-chasing behaviour; multiple failed deposit attempts after funds are exhausted; or a spike in support contacts expressing distress or financial concern.

If our team contacts you regarding your gambling behaviour, please engage with that conversation openly. Our goal is not to judge or restrict your enjoyment of the platform, but to make sure you have the information and tools you need to continue playing safely. Any welfare check is entirely confidential.

Protecting yourself during high-risk periods: If you know that you are going through a difficult period — financial stress around Eid, a job loss, a health issue, or other life pressures — consider proactively setting tighter deposit limits or activating a time-out before those pressures arise. Building safeguards during calm periods is far more effective than trying to exercise restraint in the midst of emotional stress.

You do not have to face gambling-related concerns alone. 999 bat provides direct support through our team and also encourages players to access professional organisations that specialise in gambling harm. All content and communication from our support team is provided in English to serve our Bangladesh player base effectively.